Refund policy

The organiser sets the policy

Each event states its refund policy on its ticket page before you buy. Some organisers offer refunds up to a stated cut-off; others do not offer refunds at all. Check before paying.

If the event is cancelled

Every paid order is refunded in full, including the booking fee, and all tickets are voided immediately. Refunds are returned to the original payment method and typically reach your bank within 5–10 working days.

If you change your mind

Where the organiser allows refunds, the face value of the ticket is returned. Booking fees are not refunded on a change of mind, because the cost of processing the original payment has already been incurred.

A refunded ticket stops working at the gate the moment the refund is approved, even if the money has not yet reached your account.

Transfers instead

If you can no longer attend and refunds are closed, many events allow you to transfer your ticket to someone else from your order page. The original QR code is voided and a fresh one is issued to the new holder.