Terms of service

What MyTicket is

MyTicket provides ticketing, payment and entry-management technology to event organisers. When you buy a ticket, your contract for the event itself is with the organiser, not with MyTicket. We are the platform that issues the ticket, takes the payment and validates entry.

Buying a ticket

Each ticket carries a unique code and is admitted once. Presenting a copy, screenshot or photograph of a ticket that has already been scanned will be refused at the gate.

Booking fees are shown at checkout before you pay. Where the organiser has chosen to absorb the fee, the price you see is the price you pay.

Organiser obligations

Organisers are responsible for the event taking place as advertised, for the accuracy of listings, and for the conduct of staff at the venue. Organisers must hold any licences the event requires.

MyTicket may remove a listing that is fraudulent, unlawful, or misrepresents what buyers will receive.

Liability

MyTicket is not liable for the cancellation, postponement or quality of an event. Where an event is cancelled, buyers are refunded in full through the platform, booking fees included.